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Terms and Conditions
The terms and conditions set out below detail how www.ClaimsInjuryNationwide.co.uk can be used. If the ClaimsInjuryNationwide.co.uk website
hereinafter referred to as ‘the website’ is used, you are agreeing to be bound by these terms and conditions. If you do not accept any of the terms
and conditions stated below, you should not use the website. By using the website, you undertake that you are aged 18 years or older.
ClaimsInjuryNationwide.co.uk is an online information source for personal injury claims. ClaimsInjuryNationwide.co.uk provides a free personal
injury claim quote search service. It is owned by Digital Direct Solutions Ltd.
Alterations to these terms and conditions can be made on occasion and once published, these alterations will become immediately effective.
Digital Direct Solutions Ltd makes no guarantees and is not responsible for:
The accuracy of the content of any third party material that appears on the ClaimsInjuryNationwide.co.uk website
(this includes content that may or may not be identified by ClaimsInjuryNationwide.co.uk as third party material)
The quality of any third party services that may be featured on the ClaimsInjuryNationwide.co.uk website
The content of any third party website that links from the website
Any legal or marketing information featured on the website or accessed via a link from the website is not considered to be as legal advice
from ClaimsInjuryNationwide.co.uk. ClaimsInjuryNationwide.co.uk should not be regarded as a legal advisor.
Any issues that may arise from contact or communication with third parties accessed from the website are not the responsibility of Digital Direct Solutions Ltd.
Any entry into a third party's terms and conditions are wholly separate to the terms and conditions undertaken when using
ClaimsInjuryNationwide.co.uk. We recommend when entering into a third party's terms and conditions, independent advice is sought. Also before entering
into any agreement with a third party we recommend that you read the terms and conditions of the third party. Digital Direct Solutions Ltd is not liable
for any loss or damages that arise from the advice or the contract between the third party and person applying for a quote via
Should Digital Direct Solutions Ltd receive remunerations as a result of your use of third party services accessed from the website, it in no way
indicates an exclusive partnership or agency relationship with that third party. Digital Direct Solutions Ltd offers a free service.
The copyright and intellectual property (IP) rights of all of the material published on the website; website design; corporate identity; text and
graphics; and all software compilations, source code and software belong to Digital Direct Solutions Ltd. All rights are reserved.
Permission must be secured prior to the reproduction or redistribution of material from the website. Single printouts can be made for personal,
non-commercial use. Adaptations or alterations to content from the website in addition to unauthorised links are also not permitted.
Digital Direct Solutions Ltd owns the rights to ClaimsInjuryNationwide.co.uk. All other company names and products belong to their respective owners.
Information from the website must not be used for illegal or immoral use.
Digital Direct Solutions Ltd does all it can to ensure data on the website is accurate and endeavours to immediately correct any inaccuracies as soon as
the company is made aware of them. To the extent allowed by law, Digital Direct Solutions Ltd is not responsible for inaccuracies published on the website.
Digital Direct Solutions Ltd does not validate, monitor or endorse any third party information submitted to the website and as such, this information
could be inaccurate. Digital Direct Solutions Ltd does not validate, monitor or endorse the data or quotations collected from third parties as presented
to you on the search results page.
Digital Direct Solutions Ltd is not responsible for any harmful effect on technology that may result from using the website nor does Digital Direct Solutions Ltd
give any warranty that the website is free from viruses. In addition, Digital Direct Solutions Ltd is excluded from liability should any losses or
claims occur as a result of your inability to access the website, or from any use of the website or reliance on data published on the website to the
extent permitted by law.
Nothing stated within these terms and conditions excludes or limits our liability for fraud or excludes or limits our liability under the
FSMA (Financial Services and Markets Act 2000).
Digital Direct Solutions Ltd excludes liability for any loss or damage of any kind arising without limiting any direct, indirect, disciplinary or
significant loss. Digital Direct Solutions Ltd shall have no liability to pay any money by way of compensation.
Termination of Agreement
Should any of the terms and conditions stated be breached, Digital Direct Solutions Ltd has the right to terminate the agreement and immediately remove,
cancel or suspend access to and use of the website.
All disclaimers, indemnities and exclusions stated within these terms and conditions shall survive termination of the agreement between us for any
Digital Direct Solutions Ltd is not liable for failure to undertake any obligation under this agreement if failure results from events out of its
control, including without limitation Internet/telecoms outages, fire, flood, war and acts of God.
The website must not be used for business purposes.
Should any provision of the agreement be held unlawful or invalid, that provision shall be deemed severed. Where relevant, the validity of the
remaining provision of the agreement will not be affected.
Should Digital Direct Solutions Ltd not enforce any provision of this agreement, such will not be considered a waiver of any provision or right.
Use of the website and these terms are subject to the laws of England which shall exclusively govern the interpretation, application and effect
of all the above permissions, exclusions, licenses and conditions of use and shall be construed in accordance with the laws of England and the parties
submit to the exclusive jurisdiction of the English courts.
*Typically, customers pay 25% of the amount recovered, although this may be subject to your individual circumstances and the actual amount could be more or less than this. Termination fees may apply in the event that you terminate the agreement with your solicitor, other than during the cancellation period. Please discuss this directly with your solicitor.
Our aim is to handle your complaint fairly, consistently and quickly, in particular ensuring that we understand
the nature of your concerns and the redress you are seeking.
How to contact us:
Digital Direct Solutions Ltd,
311 Clerkenwell Workshops,
27-31 Clerkenwell Close,
London EC1R 0AT
Registration Number - 09186327,
FCA temporary permission number FRN: 834651
Phone- +44 (0) 20 3714 5477 and ask for the Compliance Officer
Acknowledging your complaint:
We will acknowledge your complaint in writing within 24 hours. We will send a summarised response, explaining your options within 5 business days from receipt of your complaint.
Investigating your complaint:
Your complaint will be investigated by the Compliance Officer. We will be as thorough as possible and
aim to resolve your complaint promptly, giving you reasons for our decision. Wherever possible, that person
will not have been directly involved in the matter which is the subject of the complaint, and will have the
authority to settle the complaint.
If we are unable to send you a final response within 4 weeks, we will contact you and explain why. We will
then endeavour to issue our final response within the next 4 weeks.
Informing you of our decision:
We will write to you with a full account of our investigation and our decision.
Financial Ombudsman Service:
The Ombudsman offers and independent review service. If you are dissatisfied with our response, you can ask the Ombudsman to review your case at no cost. You can find out more information at